Frequently Asked Questions
Everything you need to know about your beauty journey with Aroma Magic.
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Are your products cruelty-free and natural?
Yes, Aroma Magic is committed to ethical beauty. All our products are 100% cruelty-free and formulated without parabens, alcohol, or harsh chemicals.
Can I return a product if it doesn't suit my skin?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer consultations for choosing the right skincare?
Absolutely! You can use our online 'Skin Quiz' or message our beauty experts via live chat for personalized recommendations tailored to your specific skin type.